#TTCPanel Site Goes Live, Station Visits

From the TTC’s latest media advisory:

The Toronto Transit Commission’s Customer Service Advisory Panel has created a website to seek input from riders, the public and TTC employees. By visiting www.ttcpanel.ca, TTC customers and others can submit input as to how the TTC can improve customer service and TTC experience.

Focus groups and face-to-face meetings with customers and TTC employees are also being planned.

Starting April 28, members of the panel, including its chair, Steve O’Brien, will be on hand at several subway stations to greet the public, answer questions, and provide information on how people can share their ideas around improving the TTC customer experience. Dates, times and locations are as follows:

Bloor-Yonge Station
April 28, 11:30 a.m. – 12:30 p.m. (media availability)
April 28, 4:30 p.m. – 5:30 p.m.

Kennedy Station
April 29, 4:30 p.m. – 5:30 p.m.

Kipling Station
May 4, 7 a.m. – 8 a.m.

Finch Station
May 6, 4:30 p.m. – 5:30 p.m.

The TTC Customer Service Advisory Panel was created in response to several challenges that the TTC has experienced in recent months. The TTC recognized that in order to improve rider experience and satisfaction, they would need to reach out and listen to their customers. The volunteer panel was selected to help review several key aspects of the TTC operations in order to provide effective suggestions for improving customer service. The panel is expected to have a public report with their recommendations completed in June.

Follow the Customer Service Advisory Panel on Twitter – www.twitter.com/ttcpanel.

TTC Workers to Riders: Let's Talk →

Looking forward to this event. Should be interesting.

Live Blogging the TTC Commission Meeting

As has been my custom for the past few months, I’ll be live blogging today’s TTC Commission Meeting at City Hall, and offering commentary where possible. However, as Twitter only stores 14 days of tweets in their search engine, the content generated from something as important as these meetings should be stored in a more permanent place for others to review.

With that in mind, I’ve decided to use ScribbleLive for archiving and sharing the events at TTC Commission Meetings. You can follow the latest from today’s meeting here. I’ll be posting select pieces of content to Twitter with the #TTC_cm hashtag, if you would like to follow the conversation that way.

If you’re attending today’s meeting and would like author access to the live blog, drop an email to justin at refresh-events dot ca and I’ll give you the appropriate access.